Welcome to our Refund Policy

Quick Summary

If you need to return or exchange an item, the seller you purchased your order from is the best person to help you. Each seller manages their own orders, and makes decisions about cancellations, refunds, and returns.

If you have tried contacting the seller but aren't having any success, then please get in contact with us and we will support to get a resolution in line with our disputes policy.

How do refunds and returns work?

Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in the return policy on their listing. If the seller is willing to accept this return, be sure to settle on the details in a message before returning the item.

We would typically expect our sellers to process any refunds within 14 days of receiving the item if it has been agreed with them up-front.

What are listing policies?

Each seller is responsible for setting their own policies regarding refunds, exchanges, and returns on every item they list for sale.

Whilst we would encourage a 30-day window where applicable (e.g. for standard, non-perishable or personalised products), a seller can choose to offer different return policies, or decline to accept returns on specific items they sell. If you’re making multiple purchases from the same shop, you may want to check the policies for each item you’re buying.

The seller isn't able to help

If you have tried contacting the seller but aren't having any success, then please get in contact with us and we will support to get a resolution in line with our disputes policy.

To do this please email support@tizzo.co.uk.

In your email, please be sure to share with us:

• - What the nature of the refund or dispute is
• - What communication you have had with the seller already (including attachments of any correspondance)
• - What is your preferred resolution
• - As many details as you can of the order, including order ID, plus photographs if the order is damaged or different to what you expected