Welcome

Welcome to our Dispute Resolution section, where conflicts find resolution through a blend of expertise, fairness, and effective communication. At our centre, we understand that disputes happen across all facets of life, but how we address them can make all the difference. Our mission is to provide a neutral, supportive environment where parties can navigate their differences constructively and find mutually beneficial solutions. With a team of skilled mediators and arbitrators, we are committed to facilitating dialogue, fostering understanding, and ultimately guiding towards agreements that result in fair and reasonable outcomes for all.

How it works?

The majority of problems are resolved by working with the seller in this way. You can do this using the messaging option in your order confirmation email, your account section or via the order status page.

In your contact, please be sure to include:

• - Why you are getting in contact with them
• - What is your preferred resolution
• - As many details as you can, including photographs if the order is damaged or different to what you expected

If the seller hasn't responded within 72 hours, then please contact us directly to open a case.

To do this please email support@tizzo.co.uk.

In your email, please be sure to share with us:

• - What your dispute is
• - What communication you have had with the seller already (including attachments of any correspondance)
• - What is your preferred resolution
• - As many details as you can of the order, including order ID, plus photographs if the order is damaged or different to what you expected

After you have contacted us, our expert team will work with you and the seller to ensure we have all the relevant information to reach a resolution.

Once we have reached a resolution, we will let you and the seller know the outcome. If this resolution includes a refund, we will oversee this to ensure these reach you in a timely manner.